For HVAC · Plumbing · Electrical · No agency
Your 24/7 AI receptionist for home services.
Analese catches every call — including the 2 AM burst pipe and the summer AC emergency — books a real arrival window, captures job context for the tech, and covers the hours you're on a job and can't pick up. Built for one-truck operators and multi-trade shops alike — same self-serve signup, no agency in between.
- Pages the on-call tech for emergencies
- Books real arrival windows, not fake exact times
- Covers the gap when you’re on a job
What you get on day one
Six things your AI does the moment your home-services shop signs up.
Every feature ships in the product — nothing to unlock, nothing extra to buy, nothing an implementation partner has to wire up first. Point Analese at your calendar and start covering calls on day one. The AI receptionist keeps the issue, urgency, and service-area context with the right trade.
- 01
Captures urgent calls for the configured handoff
Burst pipe, no heat, no AC, tripped breaker — branches by trade and caller-stated urgency, then follows the handoff rules your team configures. Suspected gas leaks and CO alarms receive the configured emergency-services boundary rather than troubleshooting.
- 02
Offers configured arrival windows
Configured arrival windows per trade keep the caller’s expectation tied to the schedule your team controls, without inventing an exact arrival time.
- 03
Captures the job context before the tech shows up
Service address, problem description, equipment age and type (furnace, AC unit, water heater, panel), property type (single-family, rental, commercial), and emergency vs planned — captured on every call. Photos attachable. Everything lands in the booking log so the tech walks in with context, not a guess.
- 04
Covers the gap when you're on a job and can't pick up
AI answers in seconds with a greeting tuned to your trade routing and on-call rules — lunch, long jobs, the weekend, 2 AM. The Solo plan at $99/month was built for the owner-operator who fields calls from the truck and cannot afford to miss the emergency that comes in while they're under a sink.
- 05
Routes by trade across multi-truck shops
Plumbing routes to your plumbing dispatcher, HVAC to your HVAC dispatcher, electrical to your electrical dispatcher. Per-trade routing across trucks unlocks on the Team plan at $299/month; per-location escalation on Multi-location at $899/month.
- 06
Keeps the job log, transcripts, and daily summary in one place
Transcripts filterable per job, daily summary email grouped by job status (estimate scheduled, work in progress, completed) — so the office walks in and reads the day in one screen instead of checking three places.
How it works for a home services shop
Sign up. Connect your phone line. Go live.
No agency kickoff, no platform fee, no developer ticket. Three steps, fifteen minutes, and the next caller to your shop gets an intake with the shared disclosure before the next job pulls you off the phone.
01 — Configure
Sign up, point Analese at your phone line and calendar, then set per-trade on-call rules and arrival-window rules in plain English — which tech is on-call for plumbing emergencies, what window your HVAC crew can meet, which trades you run.
02 — Tune
Pick the home-services vertical preset, edit the greeting and the after-hours emergency message, set 911-redirect triggers for gas smells and CO alarms. The first line of every call opens with a clear AI disclosure — your callers are not misled about who (or what) is on the line.
03 — Go live
Connect your phone line or pipe in voicemail transcription. A caller gets an intake with the shared AI disclosure and configured next step while you're on a job or handling an after-hours request.
Already have a phone line, a dispatch calendar, and a roster of on-call techs? You are fifteen minutes away from a live AI receptionist tuned to your trade routing and your per-trade arrival windows.
Get startedQuestions HVAC, plumbing, and electrical contractors ask first
Things to know before you hand your phone line to an AI.
Emergency dispatch, arrival windows, job-context capture, response-window discipline, and pricing that fits a one-truck shop — the objections that arrive before a home services shop signs up. An AI receptionist follows the configured emergency and service-area boundaries instead of guessing. If the answer you need is not here, the signup form is one click below.
Start here
Sign up. Cover your phones in 15 minutes.
Self-serve, no agency in between. When you are ready to go live with real customer and dispatcher conversations, the pricing page has every tier — pick one and pay in the same checkout. A-CRM, the built-in CRM, is included on Team and Multi-location — your leads and pipeline stay in the same dashboard as your calls. Your AI receptionist gives the next caller a useful handoff while you are on the job.
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