Question 1

What if the AI books the wrong appointment?

Accepted Answer

Connect your calendar.

Question 2

What happens when a caller asks something too hard for the AI?

Accepted Answer

The assistant captures the intent, the contact details, and the question, then flags the thread for a human — never invents an answer. Your team sees the conversation in the dashboard and can take over with one click. The caller never falls through the cracks; staff still own the relationship.

Question 3

What do you actually store from a customer conversation?

Accepted Answer

The full transcript, the captured contact details, the booking outcome, and a short list of tags (vertical, topic, outcome). Credit card numbers, social security numbers, and full medical records are never asked for or stored. You can export or delete any conversation from the dashboard at any time.

Question 4

Who can read my customer conversations — staff, vendors, or other clients?

Accepted Answer

Only your authorized staff. Conversations are tenant-isolated; no other Analese customer can see them, and we never share transcripts with third parties. Subprocessors (the voice / text model, the calendar bridge, the email relay) receive only the minimum needed to deliver that one message, and are listed on our security page.

Question 5

How do you handle HIPAA, RESPA, and attorney-client privilege?

Accepted Answer

Every vertical preset ships its own guardrails: PHI is masked before storage for healthcare; real-estate conversations include state-aware fee-referral language; law-firm conversations are tagged for privilege handling and retention controls. Disclosure phrasing is tuned per channel so the configured wording stays consistent across voicemail and SMS.

Question 6

What if a call goes unanswered — do calls ever fall through the cracks?

Accepted Answer

Analese gives inbound calls and voicemail a configured answer or follow-up path while your team is unavailable. If the AI cannot resolve a conversation itself (an urgent request, hostile caller, or payment dispute), it records the context and follows the escalation rule you configured. Your team owns the rules and the final decision.

Question 7

Does it text back missed callers? What does the SMS flow do?

Accepted Answer

If a caller hangs up before the assistant can speak — after-hours, on hold, on a busy queue — a one-time SMS consent invitation may go out within seconds. It explains the AI, customer-service and recordkeeping use, variable frequency, possible message and data rates, and links to the Terms and Privacy pages. Only a clear keyword-only reply (YES, START, SUBSCRIBE, UNSTOP, Y, OK) grants consent for later non-essential SMS; an arbitrary reply does not. STOP-family keywords (STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, OPTOUT, REVOKE) opt the caller out immediately — the system acknowledges the change, records it, and blocks later sends. Every text decision sits in your audit log next to the original call attempt. The feature ships on the Team ($299/mo) and Multi-location ($899/mo) tiers; Solo ($99/mo) does not include it.

Question 8

What happens during a phone or internet outage on your end?

Accepted Answer

Status is published live on the dashboard and via email. If a channel is unreachable, inbound messages queue at the carrier and replay as soon as service returns. Your phone number, voicemail greeting, and existing CRM continue to act as a fallback the whole time — Analese layers on top of your existing setup, it does not replace it. A-CRM (the built-in CRM) keeps every lead and pipeline deal inside the dashboard on Team and Multi-location, so exporting means taking your CRM with you, not just your call log.

Question 9

How long does setup actually take — a day? A week?

Accepted Answer

About fifteen minutes, in three steps. Sign up, point Analese at your phone line, connect your calendar, pick a vertical preset, edit the greeting in plain English, and go live. There is no agency kickoff, no implementation partner, no developer ticket. The first customer gets an answer before you close the tab.

Question 10

Can I cancel? Is there a contract or a clawback?

Accepted Answer

Cancel anytime — month-to-month, no annual lock-in, no clawback, no early-termination fee. Export your full conversation history, calendar events, and CRM records before you leave (one click in the dashboard). Cancellation is a button, not a ticket. A-CRM (the built-in CRM) keeps every lead and pipeline deal inside the dashboard on Team and Multi-location, so exporting means taking your CRM with you, not just your call log.

Question 11

Is the price right for a solo practitioner?

Accepted Answer

The $99 / month Solo plan is built for exactly that — solo dentists, solo attorneys, solo realtors, solo contractors, solo accountants who field a few dozen calls a week. One channel, up to 500 conversations a month, every feature on the homepage. You are paying for call volume, not a build fee or platform licence.

Question 12

…and what if I run a two-channel location practice or a small team?

Accepted Answer

Move up to the Team plan at $299 / month — two channels (Phone + SMS), up to 5,000 conversations, multi-staff routing and a shared dashboard. Perfect for a dental group, a small law firm, a real-estate team, a contractor with two trucks and an office — the kind of operation where one phone is not enough.

Question 13

What about a multi-office firm with per-location numbers?

Accepted Answer

The Multi-location plan at $899 / month covers up to 25,000 conversations across every channel, with per-location routing and reporting. Designed for regional medical practices, multi-office law firms, brokerages, mid-size contracting outfits — the kind where one receptionist (human or AI) cannot possibly cover the surface area.

Question 14

How is this different from a human receptionist?

Accepted Answer

Coverage: 24/7, no vacations, no sick days, no lunch breaks, no end-of-shift gap. Cost: a flat monthly fee instead of a salary-plus-benefits line. Scope: the AI captures intent and books the obvious answers, then hands the hard ones to your staff — your people spend their time on relationships and judgment, not on triaging "what are your hours?"

Question 15

Can I add more channels to my plan if I outgrow the included ones?

Accepted Answer

Yes. Team and Multi-location customers can add one Extra Channel for $199/mo — billed on top of your existing monthly subscription through Stripe, cancelable from your dashboard any time. Multi-location caps the add-on at one extra channel so the total stays at six across five included kinds; Team caps at one extra so the total stays at three across two included kinds.

Objection-by-objection answers.

Seven objection clusters, answered in plain English.

What the product already enforces on day one.

Trust, privacy, missed calls — no sales call required.

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