Question 1

A caller wants to know if that Civic is still on the lot — does the AI give them an honest answer?

Accepted Answer

Honest answer: no, because the AI cannot see your inventory in real time. The AI opens every call with a clear AI disclosure so the caller is not misled about who (or what) is on the line, then captures the exact vehicle they are asking about — year, make, model, trim, stock number, what they saw on your site or a third-party listing. The call lands in the dashboard with the caller, the vehicle, and the contact info attached, routed to the salesperson or BDC you configured per lead source. You confirm availability in your DMS the way you would today, then call the customer back with a real answer. The AI never invents availability on a car that sold this morning, never quotes a price the BDC has not set, and never promises a test-drive slot a unit cannot satisfy.

Question 2

How does the AI qualify a buy-here-pay-here caller without sounding rude or judgmental?

Accepted Answer

The AI opens every call with a clear AI disclosure, then runs the same intake the finance manager would run — time on the job, monthly income, proof-of-income (recent paystub or letter from employer), residence stability, references, prior repossession history, and the down-payment amount the caller is working with — phrased the way a respectful BDC would phrase it. The goal is to route the caller to the right finance manager, not to pre-approve them or pre-deny them on the phone; the AI never quotes an approval, never names a payment, and never says "you will qualify" or "you will not." The intake lands the same way the finance team writes it today, so the manager walks into the desk with the right paperwork already on the table and the caller has not been embarrassed by a yes-or-no answer the office has not given.

Question 3

Can the AI book a test-drive AND a service appointment without mixing them up?

Accepted Answer

Yes. The AI opens the call with a clear AI disclosure, then branches intake on intent before offering a slot. A test-drive caller gets the sales calendar — salesperson on duty, the vehicle they want to drive, license + insurance confirmation before the keys change hands, and a sales-floor handoff so the unit is not out with a customer the BDC cannot track. A service caller (oil change, recall, tire rotation, warranty work, "my check engine light just came on") gets the service calendar — service writer on duty, mileage, last service, the complaint in the technician’s voice. Mixed-intent callers get both — a service appointment and a follow-up test-drive note for the same caller, so neither side of your operation drops the lead.

Question 4

Will the AI handle service calls (oil change, recall, check-engine light) the same as sales calls?

Accepted Answer

The AI opens every call with a clear AI disclosure, then branches by call type. Service calls land in the service-department calendar with the year/make/model, mileage, last visit, and the complaint in the technician’s voice — captured the way the service writer would capture it before the bay opens. Recall calls get the routing rule you configured: recall-specific confirmation, owner-name verification, and pickup or drop-off preference. The service writer walks in with the ticket already drafted, not a phone call mid-oil-change. Sales and service never share a queue — the AI routes by intake intent, not by ring count.

Question 5

A lot of our callers speak Spanish — will the AI answer in Spanish too?

Accepted Answer

Yes. The AI opens every call with a clear AI disclosure, then answers in the language the caller opens in — English or Spanish today, with the same intake fidelity in both. The greeting is configured in your real voice, the BHPH qualification questions run in the language the caller is using, and the dashboard transcript is saved in both languages so the finance manager can read the call in their preferred language without losing what the caller actually said. Bilingual coverage is not a Spanish-language aftermarket add-on — it ships with the same intake, the same routing, the same text-back, and the same compliance posture as the English intake, so the BDC does not run two queues for the same caller.

Question 6

What about call recording and SMS consent on the showroom floor and after-hours?

Accepted Answer

The AI opens every call with a clear AI disclosure so the caller is never misled about who (or what) is on the line, then handles consent according to the settings your team configures. Recorded calls get the configured disclosure at the top of the conversation — with the same STOP opt-out handling as the text-back and the same consent language on paper. After-hours calls use the same disclosure, never an impersonation of a salesperson the caller would not recognize. The greeting you configure carries your state-specific buyer’s-guide language, your BHPH disclosure language, and the consent cadence you already run; the AI never invents required language, never paraphrases your retail installment sale contract, and never signs compliance terms your office handles with counsel. Your firm and counsel own the regulatory posture; Analese gives you the disclosure-first intake, the configurable greeting, and the per-call transcript log that make a dealer-board review shorter, not a certification.

Question 7

Saturday-night caller wants to start paperwork — does the AI send them to the right place?

Accepted Answer

Yes, and this is the lead a small lot loses most often. The AI opens the call with a clear AI disclosure, then runs the same paperwork-intent intake the BDC would run — vehicle they are buying, down payment ready, financing through you vs through their own bank, when they can come in to sign, what ID they will bring. The after-hours call lands tagged "paperwork intent" in the dashboard, the BDC manager sees it Monday morning with the caller already attached, and the sales floor is not starting from zero on a deal the office would have lost by Tuesday. The AI never quotes a payment, never promises a finance approval, and never books a signing slot the BDC has not opened — it captures the intent and the timing, the way a real BDC would on a Saturday night.

Question 8

What does this cost for a single-location BHPH lot versus a multi-rooftop group?

Accepted Answer

The Solo plan at $99/month is built for the one-rooftop BHPH or independent lot: voicemail transcription, up to 500 conversations a month, every BHPH qualification template, every test-drive vs service routing rule, every Spanish/English intake, the shared SMS disclosure, no platform fee, no per-call surcharge. The Team plan at $299/month adds calendar and DMS integration, per-salesperson routing, and up to 5,000 conversations for the lot with a small BDC and a couple of salespeople. Multi-location at $899/month covers up to 25,000 conversations a month, with per-store routing and per-store reporting — built for groups with more than one roof and a centralized BDC. You are paying for call volume, not for a CRM licence you renegotiate every renewal, and not for an agency layer that sits between you and your callers.

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